You can return goods you have ordered from us if Merchandise is not satisfactory or which does not correspond with its description or which fails to comply with any other item implied by the sale of Goods Act 1979. Goods must be returned / exchanged within 30 days (from receipt of goods) in their original condition after this we reserve the right to accept a refund or exchange.
Before Sending Your Items Back Please Check ...
- The items for return are unworn,
- in re saleable condition, complete with all swing tags & original packaging
*If the items are deemed to have been worn in an un-saleable condition upon their return, items WILL be sent back to you. Before this happens a £4.95 charge will be applied and must be paid before items are released to the courier
Returning An Item For Exchange
For customers wishing to return their item for an exchange or credit please note that we offer a returns label free of charge. To do this simply follow the returns procedure highlighted below
For customers wishing to return their item for a refund using one of our highlighted returns options listed above, unfortunately there is a small charge (listed above) to help cover the costs of being able to provide you with a service. This will be deducted from the refund amount due.
Returning Item(s) Using the Equator Service
If you wish to use the Equator Returns Courier service the process is simple. Click the "Create Return" button in the box above and complete the email form in order to allow us to generate inform the courier of your details Alternatively you can send our Customer Services team a message along with your; Order Number, Email Address, Telephone Number, Pick Up Address, Which Items You Are Sending Back, and What you would like (Refund or Exchange)
Once we have received this information we will inform the courier of your request as a matter if priority, and you will be sent an email from us with further instruction
*Please note that this service is currently only based to customer in Yerevan only.
Returing Item(s) using your own Courier
If you'd prefer to use a different courier, that's not a problem but we recommend that you insure the parcel to the value of the item(s) you're returning as we cannot be held liable if your parcel is lost in the post. We also recommend that you use a recorded delivery so that you can track your parcel online.
Our delivery address in Armenia is as below ...
If you have placed an order and have changed your mind not to worry. You can cancel or make amendments to your Walk London order before your order has been dispatched using the below methods.
Unfortunately, where goods have already been dispatched to you, we have no way in stopping the parcel. If this is the case you can return goods to us in accordance with the clause(s) set out above.
In order to speed up the process, exchanges will be processed for you on the same day your original item(s) have been sent back. Items will be sent to you using the standard delivery option and you will receive your items with in 5-10 Working Days.
Refunds Will Be Processed to your original Payment Method within 72 hours of receiving your items back.
If you have used the returns services listed above, you will receive a notification to let you know that your returns package has been delivered,
Customers who are exchanging an item will be updated with a new Order Confirmation email and tracking number to let them know that the replacement pair has been sent.
Customers who are sending an item back for a refund will receive a notification as soon as their refund has been processed.
If you have used a Courier Service provided inform us and we can start an investigation with the relevant department. Once the investigation has finished and the parcel has been declared lost we will process a refund/exchange for you depending upon what you have chosen.
If you have returned an item back to us using your own courier, unfortunately we will not able to directly assist you as we are not the sender on record. We will try to assist you if you inform our customer service team. This is why we recommend that you use a service that has suitable cover so that if needed you can process a claim through directly.